When you have a service with Launceston IT that is billed monthly, in most cases, you will be set up on direct-debit before your service commences.
Each month, you will receive an invoice on the 23rd of the month. The invoiced amount will then be debited from your bank account or credit card on the 1st of the following month.
Our direct debit provider, Pinch Payments, has a customer portal which allows you to manage your direct debit including, updating your payment details and viewing past and future debits. You can set up your customer portal after you set up your direct debit.
If you don't find the information you are looking for here, please contact us and we would be more than happy to answer any questions you may have
There are no fees for direct debit payments if you pay by bank transfer.
You can also use a credit card which has a fee of 30c + 1.95%
Yes, you can pay with credit card instead of bank transfer. Credit card transactions attract a fee of 30c +1.95%.
If you prefer to avoid the fee we recommend using bank transfer.
You can update your payment details through the Customer Portal which you can set up at the same time as your direct debit.
Alternatively, you can contact us and we will send you a new direct debit authority link to enter your new details.
Yes, you can set a limit on how much can be debited at one time. If you receive an invoice that is over that limit, it will not be debited. If you would like to set a debit limit, please contact us.
If you are a direct debit customer, any other invoice that is sent by us (for example an invoice for a one-off install) will also be direct debited on its due date.
You can choose to pay these manually if you choose by letting us know before the due date.
You can view and manage all upcoming and past debits via the Customer Portal. If you are unable to access the Customer Portal, please contact us and we would be happy to assist.
Your bank or credit card details are stored only in the Pinch Payments system. Launceston IT does not have access to any of your bank or credit card information.
If you would like to set up the Customer Portal, please contact us and we will send you a link to get started.
If you have insufficient funds in your account for the debit to be processed, it will be retried a couple of days later. You will also receive an email notification prompting you to update your payment information if necessary.
If you have any issues with your direct debit, or with Pinch Payments, please contact us and we can support you to resolve them.
In rare cases, we have customers who are unable to pay by direct debit. If this is the case for you, please contact us and we will discuss your options. Please note that any monthly account not on direct debit will attract a $5.00 per month administration fee.
If you wish to stop your direct debit, please contact us and we can do this for you
